Refund and Returns Policy
Payment And Vancellation Policy
At Paplo Travel , we strive to provide exceptional travel experiences while ensuring transparent and fair refund policies. Please review our cancellation and refund terms carefully before booking.
1. Cancellation by the Customer
Standard Tours & Activities:
- Full Refund: Free cancellation up to 48 hours before the tour start time.
- No Refund: Cancellations made less than 48 hours before departure or no-shows.
Custom/Private Tours & Large Groups:
- Full Refund: Cancellation at least 7 days in advance.
- 50% Refund: Cancellation between 3-7 days before the tour.
- No Refund: Cancellation within 72 hours of the tour.
Special Events & Desert Safaris:
- Non-refundable within 7 days due to logistical arrangements.
2. Cancellation by Paplo Travel
If we cancel a tour due to weather, safety concerns, or unforeseen circumstances, you will receive:
- A full refund OR
- Option to reschedule (subject to availability).
3. Refund Processing
- Refunds are issued to the original payment method within 7-14 business days.
- Bank transfer refunds may take longer (depending on your bank).
- Service fees (if any) are non-refundable.
4. Changes to Bookings
- Date/activity changes are free if requested 48+ hours before the tour.
- Late changes may incur a 10-20% fee (subject to availability).
5. Non-Refundable Services
- Airline tickets, train passes, or third-party bookings follow the provider’s policies.
- “Non-Refundable” labeled tours (clearly stated during booking).
6. Force Majeure
No refunds for cancellations due to:
- Natural disasters, pandemics, or government travel restrictions.
- In such cases, we offer future travel credits valid for 12 months.
Last Updated: 3 Jul25